Refund & Returns Policy

If the Overnight Peel is not for you, you have 30 days from the date it is delivered to return it.

What we can accept

Cosmetics are a hygiene product, so we can only accept returns of items that are unopened and with the seal intact. If you have used the mask, we cannot resell it and cannot take it back — unless it is faulty, damaged, or not what you ordered, in which case see below.

If you are not sure whether the product will suit you, patch test before you open the full tube, and buy a single bottle rather than a multi-pack the first time. We say the same thing on the product page.

How to start a return

Email support@semble.store with your order number and tell us what you would like to return. We will reply with the correct return address and instructions. Please do not send anything back before contacting us — returns that arrive unannounced are difficult to match to an order.

Return postage

For a change of mind, you pay return postage, and we recommend a tracked service — until it reaches us, the parcel is your responsibility.

If the product is faulty, damaged in transit, or we sent you the wrong thing, we cover the cost of return and you should not be out of pocket.

Refunds

Once your return arrives and we have checked it, we will refund the price you paid for the item to your original payment method within 5 business days. Your bank may take a few days more to show it. Original shipping charges are not refunded on change-of-mind returns.

Faulty or wrong items

Contact us within 14 days of delivery with your order number and a photograph. We will replace the item or refund you in full, including any shipping you paid, whichever you prefer.

Cancelling before dispatch

If you change your mind before your order is dispatched, email us and we will cancel it and refund you in full. Once it has left the fulfilment centre it has to be handled as a return.

Your statutory rights

Nothing in this policy limits your legal rights. Customers in the UK and EU have separate statutory cancellation rights under distance selling rules, and those apply in addition to the 30 days above.

Questions

Email support@semble.store and a person will reply. If something has gone wrong with your order, tell us and we will try to put it right rather than hide behind this page.