Shipping policy

Every order goes through secure checkout and is sent with tracking. You will get a tracking number by email as soon as your parcel is dispatched.

Where your order ships from
Semble is a UK-registered business. Orders are dispatched by our overseas fulfilment partner rather than from the UK. We say so up front because it affects how long delivery takes, and because we would rather you heard it from us than from the customs label on the box.

How long it takes
Processing: 1–3 business days from the time you order.
Delivery: 6–10 business days from dispatch.

Business days are Monday to Friday and do not include public holidays. These are estimates rather than guarantees — customs, carrier delays and busy periods can add time, and none of those are within our control. If your parcel is taking noticeably longer than the window above, get in touch and we will chase it with the carrier.

Where we ship
We currently ship to the United States. If you are outside the US and would like to order, contact us before you buy and we will tell you honestly whether we can get it to you.

Shipping costs
Shipping is calculated at checkout, before you pay. You will see the exact amount on the payment page. Nothing is added afterwards.

Customs and duties
Because your order is dispatched from outside the United States, it may be subject to import duties or taxes depending on the value of your order and the thresholds in force at the time. Any such charges are set by your government, not by us, and are the responsibility of the recipient. We declare orders accurately.

If the address is wrong
We can only send your order to the address entered at checkout. If you spot a mistake, email us straight away — if the parcel has not yet been dispatched we can usually correct it. Once it is on its way, we cannot redirect it.

Lost or damaged parcels
If your order arrives damaged, or tracking shows it as delivered and it is not, contact us within 14 days of the delivery date and we will sort it out. Photographs help for damage.

Questions
Email support@semble.store and a person will reply.